Return & Exchange Policy
In Stock ITEM
【In-stock jewelry pieces】
Return and exchange service within seven days of receiving the goods.
The product must be in brand new condition with all accessories included, and you must contact customer service within the specified period to process the return.
Please send the invoice back with you when returning or exchanging goods. If it is lost, we will not be able to process the return or exchange.
Custom Orders
Customized and modified items
Customized, pre-ordered, and modified items all fall under the category of providing customized services;
As this is a customized item, we regret that we cannot provide return or exchange services.
Precautions*
Our store offers a seven-day appreciation period upon arrival (including public holidays), but this period is not a trial period.
If you need to return or exchange the goods, please contact customer service within the specified period before sending the goods back.
Returns and exchanges will not be accepted after the seven-day appreciation period. Thank you for your understanding and cooperation.
The appearance of natural gemstones
Hexagon selects only the finest natural gemstones to create each piece of jewelry.
Each gemstone has a unique color, texture, and inclusions.
The naturally formed details are precisely what make it precious and fascinating.
Uneven distribution of patterns or colors is not a flaw; rather, it is a unique characteristic of a gemstone.