Beyond the Purchase

Commitment

After-sales peace of mind guarantee


Hexagon offers free repair services for non-human-caused damage within one year.

Please keep your shopping receipt safe to enjoy the following benefits:


• One free size adjustment • One free refurbishment and polishing service • VIP return cleaning service • Priority exclusive consultation service

*Please note that the purchase details are considered as a warranty card. If lost, the card cannot be reissued and the above warranty services cannot be provided.

Common after-sales issues

Exceptions and Additional Fees

If the product requires special repairs (such as drilling, replacement of parts, etc.), a corresponding fee will be charged according to the actual situation, and a quotation will be provided for confirmation before the repair.

Cases beyond the warranty period

Even after the warranty period, Hexagon is still committed to providing you with professional modification and maintenance services.
For all cases outside the warranty coverage, a professional team will assess the situation and provide a reasonable quote based on industry standards, with additional charges determined according to actual needs, ensuring reliable after-sales service.

Defining the scope of normal use marks and defects

Minor scratches, oxidation, or slight loosening of jewelry during daily wear are considered normal occurrences and are not considered product defects.

We recommend that you return to the store within one year of purchase to enjoy one free refurbishment service; the jewelry workshop will perform in-depth maintenance to restore the piece to its original luster.